We read everything that comes in
Contact us
Questions about the app, a licence, a refund, or something that went wrong on your library — this is the place. A contact form is going in here shortly.
The form is on its way
We are putting the contact form on this page now. Until it is live, please check back shortly — it is the only way we take messages, and it will be right here.
We do not publish an email address, because the moment we do it fills with spam and real messages get buried in it.
Before you write in
A lot of questions already have an answer, and you will get sorted faster this way.
How the app works
Setup, what gets written, external drives, and why your music and library have to share a drive.
What is free and what is Pro
The full split between the free sync and the Pro cleanup tools, feature by feature.
Licences and computers
Moving a licence to a new machine, activation limits, and what happens when you are offline.
What to include when the form is live
These four things let us answer properly the first time instead of trading messages back and forth.
Your Windows version and Serato version
Windows 10 or 11, and Serato DJ Pro or Lite, with the version number if you have it.
What you were doing
Which tab you were on and which button you pressed, and what you expected to happen instead.
The activity log
The app writes one, and it records every scan, write and failure with the reason. Open the Help tab to find the folder it lives in.
Your licence key, if it is about Pro
Only if your question is about a purchase, an activation, or a refund.
If something has gone wrong with your library, stop and do not sync again. CrateOrganizer zips your crates before every write, so a backup of the state before the change is almost certainly sitting in the Backups tab. Restoring one takes a click, and it is much easier to help you before anything else is written over the top.