We read everything that comes in

Contact us

Questions about the app, a licence, a refund, or something that went wrong on your library. This form reaches us directly.

We do not publish an email address, because the moment we do it fills with spam and the real messages get buried underneath it.

Four things that get you answered first time

Your Windows and Serato versionsWindows 10 or 11, and Serato DJ Pro or Lite.
What you were doingWhich tab you were on, which button you pressed, and what you expected instead.
The activity logThe app records every scan, write and failure with its reason. The Help tab says where it lives.
Your licence keyOnly if it is about a purchase, an activation or a refund.

Faster than writing in

How it worksSetup, what gets written, external drives, and why your music and library share a drive.
FeaturesEverything the app does, free and Pro.
PricingWhat a licence covers, moving it to a new machine, and what happens offline.

Gone wrong on your library? Stop, and do not sync again. CrateOrganizer zips your crates before every write, so the state before the change is almost certainly sitting in the Backups tab. Restoring takes one click, and it is far easier to help you before anything is written over the top.